Shipping policy
PROCESSING TIME
All orders are processed within 2-3 business days, however due to ongoing worldwide vinyl shortage, the wait for your order may be up to 3 months. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to the ongoing worldwide vinyl shortage.
SHIPPING CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours after confirmation email.
CUSTOMS, DUTIES, AND TAXES
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
DAMAGES
If you received your order damaged, please contact us immediately at hi@keiynan.com.au to file a claim.
PLEASE NOTE
In light of the current worldwide vinyl shortage, some orders may experience extended delivery times. At present, we are estimating a delivery period of up to 3 months. We deeply appreciate your patience and understanding as we navigate through these challenging circumstances.
All orders are processed within 2-3 business days, however due to ongoing worldwide vinyl shortage, the wait for your order may be up to 3 months. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur due to the ongoing worldwide vinyl shortage.
SHIPPING CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours after confirmation email.
CUSTOMS, DUTIES, AND TAXES
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.
DAMAGES
If you received your order damaged, please contact us immediately at hi@keiynan.com.au to file a claim.
PLEASE NOTE
In light of the current worldwide vinyl shortage, some orders may experience extended delivery times. At present, we are estimating a delivery period of up to 3 months. We deeply appreciate your patience and understanding as we navigate through these challenging circumstances.